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Avaya 74970X Exam : Avaya Oceana® Solution Support Exam

74970X actual test
  • Exam Code: 74970X
  • Exam Name: Avaya Oceana® Solution Support Exam
  • Updated: Nov 09, 2026
  • Q & A: 68 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

About Avaya 74970X Exam

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Avaya 74970X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshooting Avaya Oceana Core30%- Log analysis and tracing tools
- Breeze, ACM, AAEP and licensing issues
- Monitor Portal and diagnostics
Topic 2: Maintenance and Administration15%- Health checks and routine operations
- Backup and restore procedures
- Omnichannel DataStore management
Topic 3: Avaya Oceana Solution Overview20%- System interfaces and workflows
- Interoperability with Avaya Aura
- Architecture and core components
Topic 4: Integration and Best Practices10%- Support methodologies
- Known issues and resolution guidelines
Topic 5: Channel and Workspace Troubleshooting25%- End-to-end tracing and resolution
- Oceana IX Workspaces and agent tools
- Voice, Email, Webchat, SMS channels

Avaya Oceana® Solution Support Sample Questions:

Question #1

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

  • A. Caller ID
  • B. DNIS Number
  • C. WorkRequestID
  • D. Contextld
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

  • A. Backup Avaya Aura Session Manager.
  • B. Backup Avaya Control Manager DB.
  • C. Backup Cluster# 1 Snap-in's SVAR files.
  • D. Backup UCA Store Service.
  • E. Backup Omni channel Cache DB.
Reveal Solution  Discussion  0

Correct Answer: A,C,D  🗳️

Question #3

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

  • A. Agent Controller
  • B. Email Service
  • C. UCM Spaces
  • D. Omni channel Database
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

  • A. The customer web chat is connected but there is a problem with the web chat snap-in.
  • B. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
  • C. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
  • D. The customer web chat is connected but there but no agents available In Avaya Oceana.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

  • A. Unified Collaboration Model
  • B. Work Assignment
  • C. Context Store
  • D. Messaging Service
  • E. ORC Rest Service
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

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