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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Avaya Oceana Core | 30% | - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues - Monitor Portal and diagnostics |
| Topic 2: Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Topic 3: Avaya Oceana Solution Overview | 20% | - System interfaces and workflows - Interoperability with Avaya Aura - Architecture and core components |
| Topic 4: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 5: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels |
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
Correct Answer: D 🗳️
When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)
Correct Answer: A,C,D 🗳️
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
Correct Answer: A 🗳️
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
Correct Answer: C 🗳️
After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)
Correct Answer: C,E 🗳️
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