Salesforce AI-201 Exam : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
AI Agents	35%	- Deterministic controls: filters and variables - Agent User security and permissions - Channel integration: digital experience, email, Slack - Agent types: Service, Sales, Employee - Topics and actions configuration - Agent architecture and reasoning engine
Data Cloud for Agentforce	20%	- Retrievers and search types: keyword, vector, hybrid - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Improving response accuracy with data grounding
Multi-Agent Interoperability	5%	- Agent API usage scenarios - Model Context Protocol (MCP) - Agent-to-agent communication
Prompt Engineering	20%	- Grounding techniques and best practices - Prompt template creation: field generation, flex types - Prompt Builder usage and use cases - Prompt management and user roles
Development Lifecycle	15%	- Version control and maintenance - Deployment: sandbox to production - Monitoring, adoption and optimization - Testing agents in Testing Center

Salesforce Certified Agentforce Specialist Sample Questions:

Question #1

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

A. Enable 'Include Related Attachments' for Knowledge-kav and map the ContentDocumentLink unstructured data model object (UDMO).
B. Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.
C. Use Data Cloud's `Include Attachments' option and select the ContentDocumentVersion unstructured data model object (UDMO).

Reveal Solution Discussion 0

Correct Answer: C 🗳️