Oracle 1Z0-1038-21 Exam : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) business rules
C) configuration settings
D) syndicate chat widget

2. Which three elements are available for workflow design on the Insert ribbon?

A) Decision
B) Restart
C) Terminate
D) Return
E) Set Fields

3. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Report Command
B) Global Ribbon
C) Workspace
D) Workspace Ribbon
E) Content Pane

4. A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

A) the Expanded Report Audit Log from the Reports Explorer
B) the Filters settings of the report
C) the permissions of the report
D) the Purge settings in the database

5. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Define default response requirements.
B) Create a custom incident milestones report and add it to a custom incident workspace
C) Add all the holidays observed by your organization.
D) Use business rules to automatically calculate dates

Solutions: