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Oracle 1Z0-1064-26 Exam : Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26 actual test
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 11, 2026
  • Q & A: 79 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Migration and Integration- Data import/export
  • 1. FBDI import
    • 2. Import Management tool
      Topic 2: Customer Entitlements and Action Plans- Entitlements and SLAs
      • 1. Milestones and operating calendars
        • 2. Notifications and performance tracking
          • 3. Coverage and service tiers
            - Action Plans
            • 1. Execution within service requests
              • 2. Action plan templates
                Topic 3: Computer Telephony Integration (CTI)- Telephony integration setup
                • 1. Screen pop functionality
                  • 2. Redwood CTI toolbar setup
                    • 3. Call flows configuration
                      Topic 4: Notifications, Emails, and Interactions- Notifications and collaboration
                      • 1. In-app notifications
                        • 2. Internal collaboration tools
                          - Email processing
                          • 1. Inbound/outbound email channels
                            • 2. Email templates and interaction tracking
                              Topic 5: Redwood UX and AI Features- AI capabilities
                              • 1. SR classification AI
                                • 2. Knowledge recommendations
                                  - Redwood interface configuration
                                  • 1. Workflow implementation platform
                                    • 2. Activities timeline
                                      Topic 6: Productivity and Contact Center Tools- Agent productivity tools
                                      • 1. Hotkeys and shortcuts
                                        • 2. SmartText configuration
                                          • 3. Dashboards and analytics
                                            Topic 7: Digital Customer Service and Chat- Digital Customer Service (DCS)
                                            • 1. UI themes and branding
                                              • 2. Embedding Fusion Service in external apps
                                                - Chatbot and automation
                                                • 1. Virtual assistant configuration
                                                  Topic 8: Work Assignment and Routing- Omnichannel routing
                                                  • 1. Cross-channel workload distribution
                                                    • 2. Work starvation prevention
                                                      - Queues and assignment rules
                                                      • 1. Queue configuration
                                                        • 2. Agent capacity and availability
                                                          • 3. Assignment rules based on SR attributes
                                                            Topic 9: Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                                            • 1. Profile options and system configuration
                                                              • 2. Scheduled processes and automation
                                                                • 3. User and role management
                                                                  • 4. SR outcomes and resolutions
                                                                    • 5. Service catalog and category hierarchy
                                                                      - Application Composer extensions
                                                                      • 1. Custom objects and fields
                                                                        • 2. Object workflows
                                                                          • 3. Groovy scripting for business logic

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. To create a new Survey object, you create a sandbox and set it as active.
                                                                            Which two statements are correct while creating your Survey object in Application Composer?

                                                                            A) You can set a second sandbox as Active at the same time in order to begin working on another new object.
                                                                            B) Your changes are isolated and do not impact other users' configuration environments or the production environment.
                                                                            C) Multiple users cannot use your sandbox at the same time.
                                                                            D) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.


                                                                            2. A service agent can create tasks from different system areas.
                                                                            Identify three modules where a service agent can create and associate tasks.

                                                                            A) Social network
                                                                            B) Contacts
                                                                            C) Sales opportunities
                                                                            D) Service requests
                                                                            E) Notes


                                                                            3. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
                                                                            Which is the correct first action in configuring "My Knowledge"?

                                                                            A) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
                                                                            B) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
                                                                            C) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
                                                                            D) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
                                                                            E) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
                                                                            F) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".


                                                                            4. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
                                                                            Which three steps should you perform to configure user self-registration in your DCS application?

                                                                            A) Configure your self-registrations so that they are automatically approved.
                                                                            B) Configure the self-registrations to restrict registration to only existing Contacts.
                                                                            C) Disable the anonymous access option in your DCS application.
                                                                            D) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.


                                                                            5. Which two are required to publish a completed Digital Customer Service (DCS) application?

                                                                            A) nothing (DCS applications are always available to all users.)
                                                                            B) system administrator approval
                                                                            C) a single "publish" action to complete the task
                                                                            D) moving the application to Staging and subsequently to Production status


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B,D
                                                                            Question # 2
                                                                            Answer: A,C,D
                                                                            Question # 3
                                                                            Answer: C
                                                                            Question # 4
                                                                            Answer: A,B,C
                                                                            Question # 5
                                                                            Answer: A,D

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