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Oracle 1z1-981 Exam : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

1z1-981 actual test
  • Exam Code: 1z1-981
  • Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
  • Updated: Oct 20, 2026
  • Q & A: 73 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $79.99  

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Oracle 1z1-981 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Automation and Process Models15%- Custom Process Models (CPM)
- Agent guidance and assistance tools
- Business rules and workflows
Topic 2: Knowledge Advanced and Chat Integration15%- Chat and co-browse setup
- Knowledge base configuration
- Engagement Cloud integration
Topic 3: Core Business Objects and Customization20%- Custom objects, fields, and workspaces
- Incidents, contacts, and organizations
- Variables, standard text, and templates
Topic 4: Reporting, Analytics, and Integration15%- Creating and customizing reports
- Connect SOAP and REST web services
- Desktop and third-party integrations
Topic 5: Oracle Cross-Channel Contact Center Cloud Overview15%- Service Console and Agent Desktop
- Architecture and core components
Topic 6: Initial Setup and Configuration20%- Queues, routing, and assignment rules
- Global settings and message bases
- User administration and profiles

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question #1

What are the three different types of pull policy for queues?

  • A. First Due
  • B. Manual
  • C. Advanced
  • D. Round Robin
  • E. Strict Priority
  • F. Standard
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Question #2

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

  • A. Conditional fields
  • B. Incident thread fields
  • C. Merge fields
  • D. Custom fields
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which two statements are true about chat surveys?

  • A. You can create a chat rule to email a transactional survey to a customer after a chat session.
  • B. You can send a chat survey only while a customer is on the chat.
  • C. You can create a chat rule to pop up a transactional survey at the end of a chat session.
  • D. You cannot link customer data back to the chat that is submitted.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #4

How can you enable add-ins to run locally without uploading it to the server?

  • A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
  • B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
  • C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
  • D. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

  • A. The column name contains a space.
  • B. The column name starts with a lowercase alphabet.
  • C. The column name contains an underscore.
  • D. The column name starts with a number.
  • E. The column name contains a dollar symbol.
  • F. The column name contains a punctuation.
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

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