Cisco 300-830 Exam : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A. Enable "State Synchronization" under Desktop > Webex App configuration.
B. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
C. Enable "Webex App Integration" under Desktop > Webex App configuration.
D. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
E. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
F. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

Question 2

A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A.

B.

C.

D.

Question 3

An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A. SMS node
B. Data Parser node
C. Generate OTP node
D. Profile node
E. Evaluate node

Question 4

An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A. Agent idle timeout
B. SIP registration expiration timer
C. Callback retry interval and queue backlog
D. Queue wait threshold

Question 5

Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A. Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
B. Change the Webex Contact Center administrator account password.
C. Authorize Webex CC Task integration in Webex Connect with valid credentials.
D. Make sure that the Webex Contact Center agent is using valid credentials.

Solutions: