Avaya 33810X Exam : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Co-Browsing
B) Work Assignment
C) Engagement Designer
D) Context Store

2. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Single Channel driven
B) Seamless
C) Personalized
D) Intelligent
E) Specific Report focused

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Presence Service
B) Engagement Assistant
C) Avaya Multimedia Messaging
D) Microsoft Lync

4. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop
C) Agent Map
D) Avaya Contact Center Orchestration Designer

5. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Co-browse Snap-In
B) Messaging (AAM)
C) Multimedia Messaging
D) Context Store Snap-In

Solutions: