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Microsoft 70-404 Exam : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404 actual test
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 20, 2026
  • Q & A: 165 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Service Catalog and Request Fulfillment- Service offerings
  • 1. Service request workflows
    • 2. Request offerings configuration
      Service Desk and Incident Management- Problem management
      • 1. Problem record handling
        • 2. Root cause analysis processes
          - Incident management workflow
          • 1. Incident lifecycle configuration
            • 2. Work item templates and queues
              Configuration Management Database (CMDB)- Service asset and configuration items
              • 1. CI classes and relationships
                • 2. Discovery and synchronization
                  Deploying and Configuring System Center Service Manager- Installation and initial configuration
                  • 1. Prerequisites and system requirements
                    • 2. Service Manager management server setup
                      - Management packs configuration
                      • 1. Service Manager data warehouse integration
                        • 2. Importing and customizing management packs
                          Reporting and Data Warehouse- Reporting configuration
                          • 1. Standard and custom reports
                            • 2. SSRS integration
                              Security and Access Control- User roles and permissions
                              • 1. Role-based access control (RBAC)
                                • 2. Active Directory integration

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