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Apple 9L0-064 Exam : OS X v10.8 Troubleshooting Exam
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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Recovery | 16% | - System requirements for OS X v10.8 - Recovery system and troubleshooting boot issues - Installation methods and migration |
| Network Configuration and Troubleshooting | 15% | - Network services and file sharing - Connectivity and DNS issues - TCP/IP, Wi-Fi and Ethernet settings |
| File Systems and Storage | 9% | - Time Machine backup and restore - Disk Utility and volume management - HFS+ and Core Storage |
| Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| User Accounts and Permissions | 9% | - Types of user accounts and privileges - Password reset and account recovery - File system permissions and ACLs |
| Applications and Processes | 12% | - Troubleshooting unresponsive apps - Process management and Activity Monitor - Application installation and Gatekeeper |
| Peripherals and Printing | 6% | - Printer setup and troubleshooting - USB, Thunderbolt and Bluetooth devices |
| Startup Process and System Architecture | 12% | - Kernel extensions and system launch - Boot sequence and EFI - System logs and diagnostic tools |
| System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
Apple OS X v10.8 Troubleshooting Sample Questions:
A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
- A. In the Applications folder on their startup disk.
- B. In the Security & Privacy Systems Preference pane.
- C. In the Utilities folder on their startup disk.
- D. In the Utilities menu when booted to OS X Recovery.
Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?
- A. Finder
- B. Directory Utility
- C. Console
- D. System Information
Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?
- A. Open the Disk Utility, choose the startup disk and repair disk permissions.
- B. Delete then reinstall the VoIP application.
- C. Delete the application's preferences from /Users/Paolo/Library/Preferences.
- D. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?
- A. Erase the hard disk and restore from a Time Machine backup.
- B. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
- C. Startup in Single User mode and use command line tools to correct the permissions.
- D. Open the Disk Utility and select repair disk permissions.
Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?
- A. Reset PRAM/NVRAM
- B. Single User
- C. TargetDiskMode
- D. Verbose mode
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