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Salesforce Certified Agentforce Specialist Sample Questions:

1. A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

A) Enable 'Include Related Attachments' for Knowledge-kav and map the ContentDocumentLink unstructured data model object (UDMO).
B) Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.
C) Use Data Cloud's `Include Attachments' option and select the ContentDocumentVersion unstructured data model object (UDMO).

2. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A) Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
B) Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.
C) Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

3. An Agentforce Specialist is building a Flex prompt template. Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?

A) Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.
B) Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.
C) Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.

4. Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?

A) Hallucination score and bias score
B) Masked data and toxicity score
C) Response accuracy and offensiveness score

5. Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?

A) Sales rep users do not have access to the SDR Agent object.
B) Sales rep users profiles are missing the Allow SDR Agent permission.
C) Sales rep users are missing the Use SDR Agent permission set.

Solutions: