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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Account
C) Contract Line Item
D) Service Entitlement

2. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Advance Rules
B) Compatibility Rules
C) Attribute Rules
D) Context Rules

3. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create an attribute on business internet offers and use attribute based pricing
B) Create price list per region and use context Rules to determine the correct Price List
C) Create price list and price list entries associated with context Rules per region
D) Create base price list and multiple child price list per region

4. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

5. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Add the delivery zip code customer field as a header in the pricing calculation matrix
B) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
C) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
D) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Solutions: