SAP C-C4C14-1811 Exam : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

In what facet can you maintain counter readings?

A. Maintenance Plan
B. Contracts
C. Items
D. Measurements

Question 2

Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A. Edit custom forms and reports
B. Create an extension field and define its properties
C. Disable Key User properties
D. Assign a page layout to achieve dynamic user interfaces
E. Change my settings

Question 3

What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A. Approval process
B. Business role
C. Code list restriction
D. Work center view
E. Business configuration

Question 4

You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A. Incident category
B. Resolution category
C. Product category
D. Cause category

Question 5

You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A. Define notification placeholders
B. Define a rule for the individual Customer business object
C. Define the rule type as an alert
D. Define a condition for the agent field

Solutions: