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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) Customer will receive less Service for FastPath PMRs.
B) FastPath PMRs will not be worked on by the FrontEnd.
C) FastPath PMRs will be quickly transferred to BackEnd.
D) Customer will not be contacted in national language for FastPath PMRs.

2. What is the purpose of the Owner ID field in a OneTeam PMR?

A) allow BE to find customer contract number
B) clearly identifies the BackEnd (BE) PMR owner
C) clearly identifies the FrontEnd PMR owner
D) identify APAR number

3. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) Make sure that Bluepages is always up to date with current contact information.
B) Make sure, all people have your mobile phone number, to contact you any time.
C) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
D) As soon as you are in the office, make sure that you tell everyone you are available now.

4. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for the Tivoli Domain
B) a list of all supported Component IDs for all Domain/Platform
C) alist of all OneTeam Component IDs for the Tivoli Domain
D) a list of all Fastpath Component IDs for the Tivoli Domain

Solutions: