ServiceNow CIS-SM Exam : Certified Implementation Specialist - Service Mapping

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If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:

• Configuration of management databases such as CI class management and CMDB identification
• SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets
• Concepts of Service Mapping Pattern Design

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

• Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

• Language of Exam: English

• Passing score: 70%

• Duration of Exam: 130 minutes

• Number of questions: 60

• Examination platform: Online proctored or on-site

• Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

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ServiceNow CIS-SM Exam Syllabus Topics: