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ICDL ISEB-ITILV3 Exam : ITIL Foundation Certificate in IT Service Management

ISEB-ITILV3 actual test
  • Exam Code: ISEB-ITILV3
  • Exam Name: ITIL Foundation Certificate in IT Service Management
  • Updated: Aug 01, 2026
  • Q & A: 100 Questions and Answers
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ICDL ISEB-ITILV3 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Generic Concepts and Definitions10%- Key terms and terminology
- Service assets and configurations
Topic 2: ITIL Service Lifecycle20%- Service Strategy
- Service Transition
- Service Operation
- Service Design
- Continual Service Improvement
Topic 3: Key Principles and Models15%- Governance and risk management
- Deming Cycle and CSI model
- Service portfolio
Topic 4: Technology and Architecture5%- Architecture considerations
- Supporting technologies
Topic 5: Selected Functions and Roles10%- Key roles: Process Owner, Service Owner
- Technical Management
- Service Desk
- Application Management
Topic 6: Service Management as a Practice15%- Stakeholders and service provider models
- Concepts of service and service management
- Business value of IT service management
Topic 7: Selected Processes20%- Availability Management
- Problem Management
- Service Level Management
- Change Management
- Incident Management
Topic 8: Competence and Training5%- Training and certification path
- Skills and competencies

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