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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which event type normally requires no immediate action?

A) Exception event
B) Critical event
C) Major incident
D) Informational event

2. What should a service provider do when human resources to establish problem modes are not available?

A) Delegate creation or problem models to a problem coordinator
B) Consider using a third-party consulting service to help develop problem models
C) Create a single problem model to be used for managing all problems
D) Postphone problem management activities until the resources are available

3. Which of the following roles is typically the request initiator in the service request management practice?

A) Product Owner
B) Technical specialist
C) Service owner
D) Any user or authorized user representative

4. Which of the following describes technical debt?

A) A special method of investigating incidents
B) A repeatable approach to the management of incidents
C) A collection of tasks related to previously used workarounds
D) An incident with significant business impact

5. What characteristic of communication channels can be supported by pre-population of relevant user data?

A) Availability
B) Contextual intelligence
C) Familiarity
D) Usability

Solutions: