EXIN ITIL Deutsch Exam : ITIL V3 Foundation (ITIL Deutsch Version)

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wo sind die Details der erforderlichen Leistungsergebnisse eines Dienstes definiert?

A) Serviceanfragen
B) Service-Level-Vereinbarungen
C) Servicekomponenten
D) Serviceangebote

2. Welche Vorgehensweise kann die Einleitung einer Notfallwiederherstellung beinhalten?

A) Service-Level-Management
B) Vorfallmanagement
C) Serviceanforderungsverwaltung
D) IT-Asset-Management

3. In welchen ZWEI Situationen sollten die ITIL-Leitprinzipien berücksichtigt werden?
1. Bei jeder Initiative
2. In Beziehungen mit allen Beteiligten
3. Nur in spezifischen Initiativen, in denen das Prinzip relevant ist
4. Nur in bestimmten Stakeholder-Beziehungen, in denen das Prinzip relevant ist

A) 1 und 2
B) 1 und 4
C) 3 und 4
D) 2 und 3

4. Welches Leitprinzip betont die Notwendigkeit, den Arbeitsfluss zu verstehen, Engpässe zu erkennen und Verschwendung aufzudecken?

A) Halten Sie es einfach und praktisch
B) Fokus auf Wert
C) Zusammenarbeiten und Sichtbarkeit fördern
D) Ganzheitlich denken und arbeiten

5. Welche Vorgehensweise stellt einen Kanal zwischen dem Dienstanbieter und seinen Benutzern her?

A) Servicedesk
B) Aktivierung ändern
C) Lieferantenmanagement
D) Beziehungsmanagement

Solutions: