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Microsoft MB2-868 Exam : Microsoft Dynamics CRM 2011 Applications
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Marketing Automation | - Lead generation and tracking - Marketing lists and campaigns |
| Topic 2: Sales Management | - Leads, opportunities, and sales processes - Quotes, orders, and invoices management |
| Topic 3: Microsoft Dynamics CRM 2011 Overview | - System components and architecture - Core concepts of CRM entities and relationships |
| Topic 4: Customer Service Management | - Cases and queues - Service level agreements (SLA) and routing |
| Topic 5: Customization and Configuration | - Business rules and workflows - Entity customization and forms - Security roles and access control |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)
- A. email campaign activities
- B. other campaign activities
- C. planning activities
- D. phone campaign activities
Correct Answer: A,D 🗳️
In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?
- A. Qualify the lead and convert it to an account, a contact, and an opportunity.
- B. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
- C. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
- D. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
Correct Answer: A 🗳️
In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?
- A. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
- B. Share the members of the marketing list with a new static marketing list.
- C. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
- D. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
Correct Answer: C 🗳️
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Which of the following actions can you perform with articles? (Choose all that apply.)
- A. add an article to a product
- B. add an article to a campaign
- C. add a connection to an article
- D. email an article to a contact
- E. attach an article to a case
Correct Answer: D,E 🗳️
You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
- A. Convert the email message into a lead.
- B. Create a new lead, attach the email message to the lead, and then save the lead.
- C. Create a new lead and set a connection to the email message.
- D. Create a new lead from the Regarding lookup of the email message.
Correct Answer: A 🗳️
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