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Salesforce Service-Cloud-Consultant日本語 Exam : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Service-Cloud-Consultant日本語 actual test
  • Exam Code: Service-Cloud-Consultant-JPN
  • Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
  • Updated: Sep 02, 2026
  • Q & A: 292 Questions and Answers
  • PDF Demo
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  • Total Price: $69.99  

About Salesforce Service-Cloud-Consultant日本語 Exam

Certification Path

Salesforce Administrator Certification can act as a prerequisite for this exam.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionWeightObjectives
Intake and Interaction Channels13%- Configuration best practices
- Designing intake channels
- Digital engagement and omni-channel
- Email, web, social, phone and messaging channels
Integrations10%- CTI and telephony integration
- Data exchange and synchronization
- Third-party system integration
Industry Knowledge12%- Business challenges, risks and outcomes
- Types of contact centers and their characteristics
- Contact center metrics and KPIs
Knowledge Management12%- Knowledge base design and implementation
- Case deflection and knowledge adoption
- Article lifecycle, versioning and visibility
- Data categories and access control
Contact Center Analytics10%- Report and dashboard design
- Data-driven improvement
- Key metrics and KPIs tracking
Service Cloud Solution Design15%- Scalability and maintainability
- Security, compliance and performance optimization
- Solution design based on requirements
- Capabilities, limitations and trade-offs
Case Management13%- Automation: assignment rules, escalation, workflow
- End-to-end case lifecycle design
- Case deflection and self-service
- Entitlements, milestones and SLAs
Implementation Strategies12%- Data migration, quality and governance
- Consulting engagement lifecycle
- Training and adoption planning
- Licensing and deployment considerations

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