EXIN ITIL 4 Foundation : ITILFNDv4 Exam

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

2. Identify the missing words in the following sentence:
A user is [?] that uses services.

A) a team
B) an organization
C) a supplier
D) a role

3. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Relationship management
B) Continual improvement
C) Supplier management
D) Service level management

4. Which statement about outputs is CORRECT?

A) They consist of several outcomes
B) They describe how the service performs
C) They contribute to the achievement of outcomes
D) They capture customer demand for services

5. Why should a service level manager carry out regular service reviews?

A) To ensure continual improvement of services, so that they meet the evolving needs of service consumers
B) To capture information about service issues and performance against agreed goals
C) To collect information about service consumer goals and objectives
D) To ensure that agreements are written simply and are easy to understand

Solutions: