Cisco 642-241 Exam : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) SIP trunk
B) SRST reference
C) primary Cisco Unified Communications Manager group
D) Media Resource Group List
E) region

2. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A) Campaign Table
B) Bucket_Intervals Table
C) Peripheral_Monitor Table
D) Dialer_Detail Table
E) Master_Script Table

3. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
B) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
D) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.

4. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the parent Cisco Unified ICM system, using skill group data
B) in the child Cisco Unified Contact Center Enterprise system, using services data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the child Cisco Unified Contact Center Enterprise system, using call type data

5. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to eight normal agent users.
B) It adds no additional weight when using the SCCP Dialer Option in 8.0.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds additional weight for each dialer port that is equal to five normal agent users.

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