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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?

A) The IVR menu.
B) The call recording system.
C) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
D) The network firewall.

2. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A) It eliminates the need for a SIP trunk.
B) It simplifies integration with third-party systems and enables the creation of custom applications.
C) It reduces the cost of hardware.
D) It makes the IVR prompts sound clearer.

3. What is the primary security concern associated with remote agents using softphones on their personal computers?

A) The quality of the agent's headset.
B) The speed of the agent's home internet connection.
C) The potential for malware on the computer to intercept voice data or keylogs.
D) The operating system version on the computer.

4. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
B) Implement separate virtual machines for each tenant, with dedicated application and database instances.
C) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
D) Use a single database with robust row-level security filters per tenant.

5. Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?

A) Time-Based Routing
B) Value-Based Routing
C) Skills-Based Routing
D) Circular Routing

Solutions: