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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) True
B) False

2. When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?

A) CPU Cores
B) Storage Capacity
C) Memory (RAM)
D) Network Interface Cards (NICs)

3. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) The CTI server makes a direct SQL query to the CRM database.
B) The ICD engine fetches the data as part of the routing logic.
C) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
D) The UAP itself uses a pre-configured widget or iframe to display the CRM page.

4. In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?

A) N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.
B) 1+1 provides better performance, while N+1 is more cost-effective.
C) N+1 is for software, 1+1 is for hardware.
D) They are identical and can be used interchangeably.

5. In AICC reporting, what is the "longest wait time" metric?

A) The average time agents spend in after-call work.
B) The duration of the longest call handled by an agent.
C) The time it takes for the system to boot up.
D) The maximum time a caller spent in queue before being answered or abandoning.

Solutions: