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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

2. Which types of HP Services contracts are available to your customers? (Select two.)

A) Transactional
B) Custom
C) Durational
D) Adjustable
E) Standard

3. Why does investing in HP Services matter to your customers?

A) resell HP Services
B) give customers incremental discounts on accessories
C) earn money on rebates
D) help reduce the impact of downtime and maximize employee productivity

4. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
D) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.

Solutions: