GCP-GC-REP Certification - Valid Exam Dumps Questions Study Guide! (Updated 35 Questions) [Q13-Q29]

GCP-GC-REP Certification – Valid Exam Dumps Questions Study Guide! (Updated 35 Questions)

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Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Your Team Through Presence and Status Quality Administrator Dashboard
Topic 2	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report
Topic 3	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 4	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 5	Agent Performance Views and Interaction Views Report Examples and History
Topic 6	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 7	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 8	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 9	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 10	Queues Performance Summary Skills Performance View

NEW QUESTION 13
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• A. Genesys Cloud Supervisor
• B. Genesys Cloud Reporting
• C. Genesys Cloud Admin
• D. Genesys Cloud User

Answer: B

 

NEW QUESTION 14
Which definition matches the performance and activity views for Queues?

• A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. Used to monitor real-time contact center metrics.
• D. Used to view historical data only.
• E. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

Answer: B

 

NEW QUESTION 15
After Call Work for callback interactions is always .

• A. Two
• B. Based on the agent status
• C. One
• D. Zero

Answer: D

 

NEW QUESTION 16
Which definition matches the performance view for Agents?

• A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• D. Used to monitor real-time contact center metrics.
• E. Used to view historical data only.

Answer: C

 

NEW QUESTION 17
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

• A. Service Level%
• B. Hold
• C. Answer%
• D. ASA
• E. Transfer
• F. Avg Handler
• G. Offer
• H. Avg Wait

Answer: A,C,D,G,H

 

NEW QUESTION 18
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.

• A. 7 days
• B. 30 days
• C. 14 days
• D. 90 days

Answer: C

 

NEW QUESTION 19
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

• A. ATT
• B. ACW
• C. ASA
• D. AHT

Answer: C

 

NEW QUESTION 20
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

• A. No
• B. Yes

Answer: B

 

NEW QUESTION 21
Which view displays current metrics and information about the queues if you have a membership?

• A. Queues Activity
• B. Queues Performance
• C. My Queues Activity
• D. Queues

Answer: A

 

NEW QUESTION 22
Your customizations in the interaction view remain in effect even if you leave and return to the view.

• A. False
• B. True

Answer: B

 

NEW QUESTION 23
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A. Queue Wrap-up reports
• B. Interaction Details reports
• C. Agent Metrics reports
• D. Queue Metrics reports

Answer: D

 

NEW QUESTION 24
Which definition matches the performance view for Dashboard?

• A. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• B. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. It is used to view historical data only.
• D. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• E. It is used to monitor real-time contact center metrics.

Answer: D

 

NEW QUESTION 25
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A. False
• B. True

Answer: A

 

NEW QUESTION 26
What is the maximum limit for creating performance dashboards for private users?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: A

 

NEW QUESTION 27
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