Latest [Jan 17, 2022] ServiceNow CIS-ITSM Real Exam Dumps PDF
CIS-ITSM Practice Test Questions Updated 430 Questions
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- ServiceNow Platform Implementation (ILT)
- Knowledge Management Implementation (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- CIS-IT Service Management Exam Prep
- Service Portal Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Mobile Development Fundamentals (On-demand)
- Major Incident Management (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
NEW QUESTION 53
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Size of the company
- B. Delegation of Catalog Administration
- C. Services and Types of Service
- D. Audience
Answer: A
NEW QUESTION 54
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 55
Which of the following tables extend the task table? (Choose four.)
- A. Requested Item [sc_req_item]
- B. Incident [incident]
- C. Configuration Item [cmdb_ci]
- D. Change Request [change_request]
- E. Incident Task [incident_task]
Answer: A,B,D,E
NEW QUESTION 56
When documenting requirements, it is important to include the customer preferred designed choices.
- A. False
- B. True
Answer: A
Explanation:
It is not recommended to include design choices in the requirements documents.
NEW QUESTION 57
Which of the following tables is used to store knowledge articles?
- A. kb_knowledge_article
- B. None of the listed answers
- C. kb_knowledge
- D. kb_article
Answer: C
NEW QUESTION 58
In which phase of the incident management lifecycle do incidents typically gel escalated?
- A. Initial Analysis and Submission
- B. Resolution and Closure
- C. Creation and Classification
- D. Investigation and Diagnosis
Answer: D
NEW QUESTION 59
Configuration items can be created from asset management.
- A. False
- B. True
Answer: B
Explanation:
One of the channels to create configuration items is from asset management.
NEW QUESTION 60
Which of the following can the end user see in the related search result?
- A. Resolved Problems
- B. Open Problems
- C. Knowledge Articles
- D. Open Incidents
- E. Resolved Incidents
Answer: C
Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION 61
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. upsert orders Order_Number__c;
- B. merge orders;
- C. merge orders Order_Number__c;
- D. upsert orders;
Answer: A
NEW QUESTION 62
How can you remove demo data?
- A. In the settings, you can check the "Remove demo data" check box.
- B. You have to go through the tables and select all records and delete them.
- C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
- D. You can request that through the HI portal.
Answer: D
Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.
NEW QUESTION 63
Under which circumstances would a knowledge article author set the Display Attachments field to false on an article that has attachments?
- A. The attachments are files that the author would like to display as finks for on the article rather than having those files open/download automatically.
- B. The attachments are referenced knowledge articles.
- C. The attachments should be downloaded/opened immediately rather without the article text being displayed.
- D. The attachments are images embedded and displayed within the article text.
Answer: D
NEW QUESTION 64
What is the purpose of the Duration field in the incident form?
- A. Time elapsed since the last update on the incident.
- B. Time elapsed before the incident was resolved.
- C. Time elapsed since the last update by agent on the incident.
- D. Time elapsed before the incident was closed.
Answer: B
NEW QUESTION 65
The VEditor is a formatter that shows variables entered in the catalog item form.
- A. False
- B. True
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 66
Which field is used to store the known error article number that is linked with a problem?
- A. Primary Known Error article
- B. Known Error article
- C. Known Error article number
- D. Known Error Number
Answer: A
NEW QUESTION 67
When does the CAB Date get auto-populated in the change request form?
- A. CAB Date is never auto-populated. It should be set manually.
- B. When change is added to a CAB meeting agenda.
- C. When state changes to Authorize.
- D. When state changes to Assess.
Answer: B
NEW QUESTION 68
Which of the following statements is true regarding Group Type?
- A. Every group can have zero or more types.
- B. Every group can have one type.
- C. Every group can have one or more types.
- D. None of the listed answers.
Answer: A
NEW QUESTION 69
What is the purpose of the "Send to event creator" check box in the notification form?
- A. It sends a notification to the author of the event every time the event is triggered.
- B. It allows certain users to subscribe to these notifications.
- C. To sends a monthly report to the author of an event with all the times an event was triggered during the month.
- D. It allows an email to be sent to the user who triggered an event which caused a notification.
Answer: D
Explanation:
Explanation
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.
NEW QUESTION 70
Primary tables associated with request fulfillment begin with the prefix _____________.
- A. rf_
- B. sc_
- C. req_
- D. rm_
Answer: B
NEW QUESTION 71
How many classes extend the Base Configuration Item [item]?
- A. None of the listed answers
- B. 0
- C. 1
- D. 2
Answer: A
Explanation:
Explanation
There are more than 500 classes that extend the Base Configuration Item [item].
NEW QUESTION 72
To how many levels can categories be nested in a service catalog?
- A. None of the listed answers
- B. 0
- C. 1
- D. 2
Answer: A
Explanation:
There is no technical limit regarding the depth the categories can be nested.
NEW QUESTION 73
Which one of the following is NOT included in foundation data?
- A. Locations
- B. Assets
- C. Groups
- D. Companies
Answer: B
Explanation:
Assets are considered configuration items, not foundation data.
NEW QUESTION 74
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
- A. False
- B. True
Answer: A
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 75
The VEditor is a formatter that shows variables entered in the catalog item form.
- A. False
- B. True
Answer: B
NEW QUESTION 76
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?
- A. Create a Workflow on Opportunity.
- B. Build a Flow on Opportunity.
- C. Build a Process on Opportunity.
- D. Use an Apex Trigger on Opportunity.
Answer: D
NEW QUESTION 77
An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?
- A. Login history
- B. Delegated administrator log
- C. Setup audit trail
- D. Debug log
Answer: C
NEW QUESTION 78
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