Achive your Success with Latest SAP C_THINK1_02 Exam [Mar 29, 2026]
The C_THINK1_02 Exam Test For Brief Preparation
NEW QUESTION # 15
What core components do you need to tackle a problem using Design Thinking? Note: There are 3 correct answers to this question.
- A. Highly iterative process
- B. Multidisciplinary team of people.
- C. Top management support
- D. Creativity
- E. Environment and materials
Answer: A,B,E
Explanation:
Design Thinking requires specific core components to effectively tackle problems in a human-centered and innovative way. Here's why the correct answers are A, D, and E:
* Environment and materials (A):A conducive environment with the right materials (e.g., whiteboards, sticky notes, markers) is essential for fostering creativity and collaboration. SAP emphasizes the importance of creating a space that supports active participation and idea generation.
* Highly iterative process (D):Design Thinking is inherently iterative, involving cycles of divergence and convergence to refine solutions. SAP highlights that iteration allows teams to test assumptions, gather feedback, and improve outcomes continuously.
* Multidisciplinary team of people (E):A diverse team with varied expertise and perspectives ensures comprehensive problem-solving. SAP stresses the value of multidisciplinary collaboration to generate innovative ideas and address complex challenges.
Incorrect Options:
* B. Top management support:While top management support can be beneficial, it is not a core component of the Design Thinking process itself.
* C. Creativity:Creativity is an outcome of the process, not a standalone component. The environment, iterative process, and team composition foster creativity.
NEW QUESTION # 16
How would an interview team identify the workarounds that users perform? Note: There are 2 correct answers to this question.
- A. By understanding the user types and the context of the challenge
- B. By asking "why" questions
- C. By observing the environment, tools used and body language
- D. By asking binary questions.
Answer: A,B
NEW QUESTION # 17
How can you get the most information from an interviewee?
- A. Collect the data via survey (written questionnaire).
- B. Invite a group of interviewees to join the design team and ask questions around the table.
- C. Conduct interviews as a pair. One person asks the questions and the other one takes notes.
- D. Conduct interviews as a pair and alternate who asks the questions.
Answer: C
NEW QUESTION # 18
You are in the ideation phase and you want the team to brainstorm ideas for solving the challenge. However, the team is not generating enough ideas. As coach, how do you manage this situation? Note: There are 2 correct answers to this question.
- A. Make sure the team creates good brainstorming questions
- B. Step in as soon as the team creates "wild ideas" to refocus the team and increase the number of ideas generated.
- C. Influence the energy level in the team by pushing them, for example, with questions like "What would superman do?"
- D. Add additional members to the team.
Answer: A,C
NEW QUESTION # 19
How would you integrate Design Thinking activities into a software development project? Note: There is 1 correct answer to this question.
- A. Initiate Design Thinking related activities at the beginning of the development project.
- B. Plan Design Thinking workshops at the beginning and at the end of the development project.
- C. Plan several Design Thinking activities and workshops during the development project lifecycle.
- D. Plan Design thinking workshops first for the business side and then for the IT side and repeat this throughout ^ the development lifecycle.
Answer: A
NEW QUESTION # 20
Which of the following are activities during the 360° research phase? Note: There are 2 correct Answers to this question.
- A. Adjacent research
- B. Point-of-view research
- C. Analogous research
- D. Business plan research
Answer: A,C
NEW QUESTION # 21
How many building blocks are defined in the business model canvas? Note: There is 1 correct answer to this question.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
TheBusiness Model Canvas (BMC)is a strategic management tool used to visualize, design, and innovate business models. It is widely referenced in SAP Design Thinking methodology as a way to align teams around a shared understanding of a business model. Below is a detailed explanation of the Business Model Canvas and its building blocks.
What is the Business Model Canvas?
The Business Model Canvas is a one-page framework that provides a holistic view of a business model. It consists ofnine building blocksthat cover the key areas of a business, including value proposition, customer segments, revenue streams, and more. These building blocks are interconnected and help teams analyze and refine their business models effectively.
The Nine Building Blocks of the Business Model Canvas
According to SAP Design Thinking methodology and the original framework developed by Alexander Osterwalder, the nine building blocks are:
* Customer Segments: Identifies the different groups of people or organizations that the business aims to serve.
* Value Propositions: Describes the unique value or benefits the product/service offers to the customer segments.
* Channels: Outlines how the business delivers its value proposition to customers (e.g., through physical stores, online platforms, etc.).
* Customer Relationships: Defines the type of relationship the business establishes with each customer segment (e.g., personal assistance, self-service, etc.).
* Revenue Streams: Lists the sources of income generated from each customer segment.
* Key Resources: Identifies the most important assets required to make the business model work (e.g., human resources, technology, etc.).
* Key Activities: Specifies the critical actions the business must take to operate successfully.
* Key Partnerships: Highlights the network of suppliers, partners, and alliances that support the business.
* Cost Structure: Breaks down the major costs involved in operating the business model.
Why is the Number of Building Blocks Important?
The nine building blocks are designed to provide a comprehensive yet concise overview of a business model.
Each block plays a specific role in ensuring that all aspects of the business are considered, from customer needs to operational requirements. This structured approach ensures that no critical element is overlooked during the design or innovation process.
SAP Design Thinking Reference
In SAP's Design Thinking methodology, the Business Model Canvas is often used during the"Ideate"and
"Test"phases. It helps teams align on the business context of their solutions and ensures that ideas are feasible, viable, and desirable. The nine building blocks provide a common language for cross-functional teams to collaborate effectively.
Why Not the Other Options?
* A. 7: This is incorrect because the Business Model Canvas explicitly defines nine building blocks.
Seven would omit critical components like Key Partnerships or Cost Structure.
* B. 8: This is also incorrect for the same reason. Eight would leave out one essential building block, leading to an incomplete analysis.
* C. 10: While some variations or extensions of the Business Model Canvas exist, the original and widely accepted version includes exactly nine building blocks.
Conclusion
The correct number of building blocks defined in the Business Model Canvas is9. This answer is verified as accurate based on both the original framework by Alexander Osterwalder and its application in SAP Design Thinking methodology.
By adhering strictly to SAP's Design Thinking principles, this answer is comprehensive and verified.
NEW QUESTION # 22
What techniques can be used in Synthesis? Note: There are 2 correct Answers to this question.
- A. Concept map
- B. Role play
- C. Journey map
- D. Storyboard
Answer: A,C
NEW QUESTION # 23
What will provide many insights you will benefit from while building a solution?
Note: There are 1 correct answers to this question.
- A. Sketch a prototype
- B. Interview your users
- C. Create a persona
- D. Test your sketches with users
Answer: B
NEW QUESTION # 24
Which of the following techniques are structured ideation techniques?
Note: There are 2 correct answers to this question.
- A. Empathy
- B. Humor
- C. Space
- D. Dedication
Answer: A
NEW QUESTION # 25
What areas does the Design Thinking process iteratively integrate to find the right space for innovation? Note:
There are 3 correct answers to this question.
- A. Feasibility
- B. Predictability
- C. Desirability.
- D. Viability
- E. Accountability
Answer: A,C,D
Explanation:
The Design Thinking process integrates three key areas-Feasibility, Viability, and Desirability-to identify the right space for innovation. Here's why the correct answers are A, B, and E:
* Why this is correct:Feasibility refers to whether a solution can be implemented with the available resources, technology, and skills. Design Thinking iteratively evaluates feasibility to ensure that proposed solutions are technically achievable.
NEW QUESTION # 26
What is a characteristic of an insight? Note: There is 1 correct answer to this question.
- A. The understanding of the true nature of something
- B. The understanding of tasks and process steps described by users
- C. The understanding of the pain point a user has
- D. The understanding of the user's key needs.
Answer: A
Explanation:
An insight in Design Thinking refers to a profound understanding derived from analyzing observations and data gathered during the Empathy phase. Insights go beyond surface-level observations to reveal underlying truths about user behaviors, motivations, and needs.
* Option A: The understanding of tasks and process steps described by usersWhile understanding tasks and process steps is important, it represents surface-level information rather than an insight. Insights delve deeper into why users perform certain actions or experience specific challenges.
* Option B: The understanding of the pain point a user hasIdentifying pain points is part of the Empathy phase, but it is not the full definition of an insight. An insight explains the root cause behind the pain point, offering a deeper understanding.
* Option C: The understanding of the user's key needsUnderstanding user needs is foundational, but an insight provides a more nuanced perspective that connects needs to broader patterns or underlying motivations.
* Option D: The understanding of the true nature of somethingThis is the correct answer because an insight captures the essence of what has been observed, revealing the "why" behind user behaviors or challenges. Insights are transformative and often lead to innovative solutions by uncovering hidden truths.
NEW QUESTION # 27
What do you brainstorm during charretting? Note: There are 3 correct answers to this question.
- A. Scoping techniques.
- B. Users and context
- C. Ideas for prototyping
- D. Issues and insights
- E. Solutions
Answer: B,D,E
Explanation:
Charretting is a collaborative brainstorming technique used to generate ideas quickly and efficiently. Here's why the correct answers are B, C, and D:
* Why this is incorrect:Scoping techniques are used during the scoping phase to define and refine the challenge. Charretting, however, focuses on generating ideas related to the problem, users, and potential solutions, not on scoping.
NEW QUESTION # 28
In which phase of the Design Thinking process is the focus on creating choices? Note: There is 1 correct answers to this question.
- A. Prototyping.
- B. Research
- C. Scoping
- D. Synthesis
Answer: A
Explanation:
The Design Thinking process consists of several phases, each with a distinct focus. Creating choices refers to generating multiple potential solutions to a problem, which occurs during thePrototypingphase.
* Option A: ScopingScoping involves defining the problem space and setting boundaries for the challenge. It does not focus on creating choices but rather on framing the problem.
* Option B: ResearchResearch, particularly in the Empathy phase, focuses on understanding users and their needs. While insights from research inform idea generation, the creation of choices happens later.
* Option C: Prototyping.This is the correct answer. During the Prototyping phase, teams generate multiple ideas and create tangible representations of potential solutions. This phase is about exploring different possibilities and iterating based on feedback.
* Option D: SynthesisSynthesis involves analyzing data and identifying patterns to generate insights.
While it informs the direction of solutions, the act of creating choices occurs during Prototyping.
NEW QUESTION # 29
Where is the ideation phase located in the Design Thinking process?
- A. Between synthesis and prototyping
- B. Between scoping and synthesis
- C. Between research and synthesis
- D. Between scoping and research
Answer: C
NEW QUESTION # 30
You are in the phase when you capture interview results. What are the goals of a "structured wall of data"? Note: There are 2 correct Answers to this question.
- A. To identify interview results that lie outside of the problem space
- B. To identify common topics and understand the meaning of interview results
- C. To crystallize key user types, needs, and insights from interview stories
- D. To frame the potential solution space of the challenge
Answer: B,C
NEW QUESTION # 31
What tools or Design Thinking techniques do you use during the scoping phase? Note: There are 2 correct answers to this question.
- A. Customer journey map
- B. Low-fidelity prototyping
- C. Value maps.
- D. The reframing technique
Answer: C,D
Explanation:
The scoping phase is a critical step in the Design Thinking process, where the team defines and refines the challenge to ensure it is well-understood and actionable. Here's why the correct answers are A and B:
* Why this is correct:Reframing is a powerful tool used during the scoping phase to restate the problem in a way that opens up new possibilities for innovation. By reframing the challenge, teams can shift their perspective and uncover hidden opportunities or constraints. This ensures the challenge is framed in a user-centric and actionable manner.
NEW QUESTION # 32
What is the recommended practice when running an interview for empathy? Note: There are 2 correct Answers to this question.
- A. Ask neutral questions.
- B. Ask binary questions.
- C. Avoid silence.
- D. Encourage stories.
Answer: D
NEW QUESTION # 33
What areas should be covered in a game plan? Note: There are 3 correct answers to this question.
- A. Tasks.
- B. Objectives
- C. Maturity assessments
- D. Strategies
- E. Success factors
Answer: A,B,E
Explanation:
Agame planoutlines the strategy and approach for a Design Thinking project, ensuring alignment with goals and facilitating smooth execution. It should cover key areas that define the scope, activities, and criteria for success. Below is a detailed explanation of the correct answers:
* Definition:Objectives define the specific goals and outcomes the team aims to achieve through the Design Thinking process.
* Why it's included in the game plan:
* Clear objectives provide direction and focus, ensuring that all activities align with the desired results.
* SAP Design Thinking methodology emphasizes setting measurable and achievable objectives to guide the project.
NEW QUESTION # 34
Why is the important to run the first minutes of the brain dump exercise in a silent mode? Note: There are 2 correct answers to this question.
- A. It ensures that all participants focus on the topic
- B. It prevents discussion in order to lower political barriers
- C. It helps to stay away from the solution mode.
- D. A challenge-related comment would influence the divergent perspectives
Answer: B,D
Explanation:
The brain dump exercise is a common technique in SAP Design Thinking workshops to capture initial thoughts and ideas quickly. Running the first minutes in silence is intentional and serves specific purposes.
Here's why the correct answers are A and D:
* It prevents discussion in order to lower political barriers (A):Silence ensures that all participants contribute without being influenced by dominant voices or hierarchical dynamics. SAP emphasizes creating an inclusive environment where everyone feels comfortable sharing their ideas, regardless of their role or position.
* A challenge-related comment would influence the divergent perspectives (D):Early comments can unintentionally steer the group toward specific ideas or solutions, limiting creativity. SAP advocates for maintaining divergent thinking during the brain dump phase to encourage a wide range of perspectives and ideas.
Incorrect Options:
* B. It helps to stay away from the solution mode:While staying in exploration mode is important, the primary reason for silence is to prevent premature convergence and political barriers, not specifically to avoid solution mode.
* C. It ensures that all participants focus on the topic:While focus is important, silence is primarily used to reduce bias and hierarchy, not to enforce topic adherence.
NEW QUESTION # 35
Why is it important to run the first minutes of the brain dump exercise in a silent mode? Note: There are
2 correct Answers to this question.
- A. A challenge-related comment would influence the divergent perspectives.
- B. It helps to stay away from the solution mode.
- C. To decelerate the brain dump exercise.
- D. It ensures that all participants focus on the topic.
Answer: A,D
NEW QUESTION # 36
In which phase of the Design Thinking process is the focus on creating choices? Note: There is 1 correct answers to this question.
- A. Prototyping.
- B. Scoping
- C. Research
- D. Synthesis
Answer: C
NEW QUESTION # 37
This phase focuses on early, fast, cheap testing to strengthen ideas and ensure that the design team is on the right path toward meeting the demands of the people for whom they are designing.
Note: There are 1 correct answers to this question.
- A. Onsite interviews
- B. Multiple choice based interviews
- C. Phone interviews
- D. Implementation
Answer: D
NEW QUESTION # 38
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