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NEW QUESTION 38
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. SIP
- B. H.323
- C. AML
- D. TLS
Answer: D
NEW QUESTION 39
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Pscan
- B. Wireshark
- C. Tcpdump
- D. Avaya Grep
Answer: D
NEW QUESTION 40
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
- A. Real Time Usage Active License Percentage
- B. Usage above threshold
- C. Licenses Exhausted
- D. Avaya MS Nodal Licensing alarms are disabled by default.
- E. Windows Event Viewer\Windows Logs\Applications and Services
Answer: B,C
NEW QUESTION 41
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- B. The CCMS anchors the call on an Avaya Aura Media server conference port.
- C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- D. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
Answer: C
NEW QUESTION 42
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. Citrix XEN Server
- B. VMware ESXi 4.x
- C. Microsoft Hyper-V
- D. VMware ESXi 5.x
Answer: B,C
NEW QUESTION 43
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
- A. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
- B. If required you can import an AACC Firewall Policy.
- C. AACC host-based firewalls can typically cause issues unless they are properly imported.
- D. Download and install Microsoft security patches to AACC servers as patches become available.
Answer: B,C,D
NEW QUESTION 44
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. Clear call from the utility and from Real-TIME Display Report.
- B. View only those calls that are waiting in queue.
- C. Disconnect the call if one is present in the system.
- D. View all calls
Answer: A,B,C
NEW QUESTION 45
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- C. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
Answer: D
NEW QUESTION 46
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. You can enable Call-by-Call statistics for reports on a per application basis.
- B. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- C. If a call is queued and an announcement is played, the event will be included in the event column.
- D. The Call-by-Call report can include several reporting intervals.
Answer: A,C,D
NEW QUESTION 47
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- C. All SIP signaling and RTP streams will go to the active and standby server.
- D. All SIP signaling and RTP streams will go to the Active server.
Answer: A,C,D
NEW QUESTION 48
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > Database information
- B. SMMC System Tray > General information
- C. SMMC System Tray > HA Cluster information
- D. SMMC System Tray > System information
Answer: A
NEW QUESTION 49
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is disconnected and you must refresh the Real-Time Display Report.
- B. The call is removed from the utility but will remain on the Real-Time Display Report
- C. The call is removed from the Real-Time Display Report and the call is disconnected.
- D. The call is removed from the utility and from the Real Time Display Report.
Answer: B
NEW QUESTION 50
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- B. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
- D. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
Answer: A
NEW QUESTION 51
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User Logins
- B. Manager Administration > User accounts
- C. Manager Administration configuration > CCMA User Migration
- D. CCMA >User agent
Answer: D
NEW QUESTION 52
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Domain User Name has already been mapped to an existing CCT agent.
Answer: B
NEW QUESTION 53
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\UniversalInstall
- B. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 54
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Event ID
- B. Severity
- C. Event Class
- D. Event Session
Answer: A,C,D
NEW QUESTION 55
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A. Contact Summary
- B. Agent Performance
- C. Configuration
- D. Call-by-Call
Answer: A
NEW QUESTION 56
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. STP
- B. H.323
- C. AML
- D. TR87/TLS
- E. TCP
Answer: A
NEW QUESTION 57
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. 01CTCTRSRV
- B. CONTACTCENTERSRV01
- C. CONTACTCTRSRV01
- D. CTCTR SRV01
- E. CTSRV01
Answer: C,E
NEW QUESTION 58
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. WebLM is configured on the AAMS to provide the required license keys.
- B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- C. Contact Center Manager Administration (CCMA) supplies license keys as required.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Answer: C
NEW QUESTION 59
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. 11S Access logs
- B. CCMS_ASM
- C. CCMS_SGM_SipMessages
- D. AAMS Sip message logs
Answer: C,D
NEW QUESTION 60
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS_ASM message logs
- B. CCMS SIP message logs
- C. Network SIP message logs
- D. AAMS SIP message logs
Answer: B,D
NEW QUESTION 61
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Log file
- B. Call Properties Report
- C. Event Report
- D. Sip Sequence Report
- E. Summary Report
Answer: A,D,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 62
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