Prepare Important Exam with C-C4H51-2405 Exam Dumps(2024) [Q45-Q64]

Prepare Important Exam with C-C4H51-2405 Exam Dumps(2024) 

Pass Exam Questions Efficiently With C-C4H51-2405 Questions

SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 2	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 6	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 7	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

 

NEW QUESTION # 45
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A. Case routing
• B. SLA
• C. Notifications
• D. Service categories

Answer: A

NEW QUESTION # 46
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A. Territory
• B. Service category
• C. Employee
• D. Organization
• E. Account

Answer: A,C,D

NEW QUESTION # 47
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

• A. Activate the scoping item "Do you want to support email channels for corporate accounts?"
• B. Maintain an email address
• C. Activate the scoping item Function Locations
• D. Activate the Messaging Service communication channel

Answer: A,D

NEW QUESTION # 48
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

• A. IDoc
• B. SOAP
• C. OData
• D. RFC

Answer: B,C

NEW QUESTION # 49
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

• A. Web Service URL
• B. Data Type
• C. Usage
• D. Data Source ID
• E. Name

Answer: A,D,E

NEW QUESTION # 50
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Internal mashups
• B. HTML mashups
• C. URL mashups
• D. ABAP mashups

Answer: B,C

NEW QUESTION # 51
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Activate Live Activity Configuration.
• B. Create a customer and assign an email address.
• C. Define a template.
• D. Set up an approval process.

Answer: B,C

NEW QUESTION # 52
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

• A. Working calendar
• B. Service contract
• C. Maintenance plan
• D. Operating hours

Answer: A,D

NEW QUESTION # 53
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Category
• B. Custom fields
• C. Priority
• D. Due Date

Answer: C,D

NEW QUESTION # 54
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

• A. Delivery blocking
• B. Credit limit check
• C. Sales support blocking
• D. Prospect blocking

Answer: D

NEW QUESTION # 55
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Territories
• B. Validation rules
• C. Business roles
• D. Code list restrictions

Answer: A,C

NEW QUESTION # 56
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A. Determination of involved parties
• B. SLA Determination
• C. Party roles
• D. Delegation rules

Answer: A,C

NEW QUESTION # 57
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

• A. Custom reports
• B. Standard reports
• C. Data sources
• D. Web service message monitoring
• E. Interactive dashboards

Answer: A,B,E

NEW QUESTION # 58
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

• A. Sales contract
• B. Custom fields
• C. Priority
• D. Maintenance plan

Answer: C,D

NEW QUESTION # 59
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

• A. Process category
• B. Warranty category
• C. Incident category
• D. Cause category
• E. Maintenance category

Answer: A,B,E

NEW QUESTION # 60
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A. Alternating, time and counter-based
• B. One time - no condition, time and counter-based
• C. One time, time and counter-based
• D. Absolute, counter-based

Answer: A

NEW QUESTION # 61
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

• A. SAP Field Service Management
• B. Manual routing
• C. Ticket routing
• D. Time recording
• E. Activity planner

Answer: A,B,E

NEW QUESTION # 62
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

• A. Data can be accessed in real time.
• B. Existing reports can be reused.
• C. Security issues with mashups outside of the corporate network are rare.
• D. Offline access is available.

Answer: A,B

NEW QUESTION # 63
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Products
• B. Accounts
• C. External pricing
• D. Social media profiles

Answer: B

NEW QUESTION # 64
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