Cisco 500-450 Practice Verified Answers - Pass Your Exams For Sure! [2021]
Valid Way To Pass Cisco Unified Contact Center Enterprise Specialist's 500-450 Exam
NEW QUESTION 35
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- B. It represents a sequence number used for ordering rows for the same call.
- C. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".
- D. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
- E. It represents a string that corresponds to a Globally Unique Call Identifier.
Answer: A
NEW QUESTION 36
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.
Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. Phone Join Across Lines feature is enabled.
- C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- D. MAC address of the phone not associated with PG user.
- E. Phone IPv6 feature is enabled.
Answer: A
NEW QUESTION 37
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event.
Which two options are common ways to reduce such errors?
- A. Set FetchAudioMinimum timeout.
- B. Set mediafetchDelay timeout.
- C. Set FetchAudioDelay timeout
- D. Set mediafetchDelay
Answer: A,C
NEW QUESTION 38
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. ICM dialed number, network VRU, ring back, error
- B. ICM dialed number plan, network VRU, ringtone, error
- C. agent device, CUCM VRU, ringtone, survivability
- D. agent device, network VRU, ringtone, survivability
- E. agent device, network VRU, ringtone, error
Answer: E
NEW QUESTION 39
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. reserved ports
- B. ready ports
- C. customer instance name
- D. telephony port status
- E. configured ports
Answer: B
NEW QUESTION 40
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool?
(Choose two.)
- A. A VRU PG peripheral should be configured with a peripheral ID of 5000.
- B. A PG explorer peripheral should be configured with a peripheral ID of 200.
- C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- D. A network VRU should be configured with a label of maximum length 10 digits.
- E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
Answer: C,D
Explanation:
Explanation/Reference:
NEW QUESTION 41
In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?
- A. mds
- B. router
- C. opc
- D. ccagent
Answer: A
NEW QUESTION 42
With Courtesy Callback, what does it mean to have a value "0" in Maximum Callbacks Per Calling Number?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Courtesy Callbacks start when "0" calls are in the queue.
- C. Any number of callbacks are allowed.
- D. No Courtesy Callbacks are allowed.
Answer: C
NEW QUESTION 43
Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)
- A. Cisco Unified Communications Manager
- B. VXML gateway
- C. Cisco Unified Contact Center Enterprise server
- D. Cisco Unified CVP call server
- E. SIP proxy server
- F. Cisco Unified CVP reporting server
- G. Cisco Unified CVP VXML server
Answer: D,F,G
NEW QUESTION 44
Which microapps can capture DTMF from the caller in the CVP environment?
- A. Play Media, Get Speech, and Get Digits
- B. Get Speech, Menu, and get Digits
- C. Menu, play Media, and get Digits
- D. Menu and Get Digits
Answer: B
NEW QUESTION 45
In the Cisco UCCE solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. Configure dialer, port map, media routing peripheral gateway. Install dialer, media routing peripheral gateway.
- B. Install media routing peripheral gateway, dialer. Configure media routing peripheral gateway, dialer.
- C. Install dialer, media routing peripheral gateway. Configure dialer, port map, media routing peripheral gateway.
- D. Configure media routing peripheral, dialer. Install media routing peripheral gateway dialer, dialer.
Answer: A
NEW QUESTION 46
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. Target Requery in an ICM script queue step
- B. CVP transfer timeout timer setting
- C. Cisco Unified Communications Manager unattended port setting
- D. Agent Desktop Ring No Answer time setting
Answer: A,D
NEW QUESTION 47
Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)
- A. As an option, set the dial plan with 9292*.
- B. As an option, set the dial plan with 9191*.
- C. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
- D. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100. - E. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.
Answer: B,D
NEW QUESTION 48
In the Cisco UCCE solution with CVP, what is determined with signification digits?
- A. VXML gateway the call is placed in
- B. external phone number CallerID
- C. agent ACD extension length
- D. how many digits of the dialed number are significant
Answer: A
NEW QUESTION 49
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- C. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- E. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
Answer: D,E
NEW QUESTION 50
Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)
- A. call variable and ECC variable layout
- B. workflows and workflow actions
- C. ready and login reason codes
- D. upload third-party gadgets
- E. wrap-up reasons and phonebooks
- F. connections to third-party gadget server and the Administration & Data server database
Answer: A,B,E
NEW QUESTION 51
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
- A. A VRU PG peripheral should be configured with a peripheral ID of 5000.
- B. A PG explorer peripheral should be configured with a peripheral ID of 200.
- C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- D. A network VRU should be configured with a label of maximum length 10 digits.
- E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
Answer: C,D
NEW QUESTION 52
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. Courtesy Callback
- B. Emergency Contact Center closure
- C. IVR Outbound option
- D. agent greeting
- E. agent whisper
- F. recording a .wav file
- G. FTP a file
Answer: A,F,G
NEW QUESTION 53
With Cisco Finesse 11.0, which two commands will stop and start the Tomcat service? (Choose two.)
- A. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
- B. To start the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Finesse Tomcat
- C. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
- D. To start the Cisco Tomcat service, enter this CLI command: utils service Tomcat
- E. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Finesse Tomcat
- F. To start the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
Answer: A,F
NEW QUESTION 54
Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)
- A. Target Require
- B. CVP transfer timeout timer setting
- C. Cisco Unified Communications manager unattended port setting
- D. Consider-IF in a precision queue step
- E. Agent Desktop Ring No Answer time setting
Answer: A,E
Explanation:
Explanation
NEW QUESTION 55
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