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NEW QUESTION # 61
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
- A. Channel Menu
- B. Chat
- C. Service Your Way
- D. Service Console
Answer: C
Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.
NEW QUESTION # 62
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Community permission set license
- B. Financial Services Lightning template
- C. Insurance Agent Portal Lightning template
- D. Insurance agent permission set license
Answer: A,C
Explanation:
Financial Services Community permission set license is a license type that allows users to access Financial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.
NEW QUESTION # 63
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Salesforce Tabs + Visualforce
- B. Build Your Own (LWR)
- C. Customer Service
- D. Build Your Own (Aura)
Answer: C
NEW QUESTION # 64
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- C. CK should provision and activate CDN in those regions where traffic is high.
- D. CK should provision and activate CDN in those regions where traffic is low
Answer: C
Explanation:
To prevent usability issues, CK should provision and activate CDN in those regions where traffic is high. A CDN is a network of servers that delivers cached static content from websites to users based on the geographic location of the user. By provisioning and activating CDN in high-traffic regions, CK can improve the performance and availability of their public site for their users.
NEW QUESTION # 65
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
- A. CMS Connect (JSON)
- B. Grid component with list.views
- C. Grid component with CMS Collections
- D. CMS - Single
Answer: C
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.
NEW QUESTION # 66
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?
- A. Manually share cases.
- B. Move users who need case access to a higher level in the Role Hierarchy.
- C. Create a Sharing Set for the Account.
- D. Configure an External Account Hierarchy.
Answer: D
NEW QUESTION # 67
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?
- A. Utilize the Developer Console with coding to hide unwanted fields.
- B. Use Field-Level Security to remove access to the unwanted fields.
- C. Utilize CSS overrides to hide unwanted fields.
- D. Create a page variation for the customer portal to hide unwanted fields.
Answer: B
Explanation:
To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internal information fields for the customer portal profile or permission set.
NEW QUESTION # 68
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
- A. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
- B. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
- C. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
- D. Click "New" on the User Setup page in Lightning Experience.
Answer: A
NEW QUESTION # 69
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
- A. Use an HTML component
- B. Use a Flexible page layout.
- C. Build a custom Lightning component.
- D. Create CMS items.
Answer: B
NEW QUESTION # 70
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Use Data Loader to add the Contact in Salesforce as a Customer user.
- B. Email the Contact a link to the Self-Registration page for the site.
- C. Enable the Contact in Salesforce as a Customer user.
- D. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
Answer: C
NEW QUESTION # 71
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Automatically via process Builder by meeting specified criteria
- B. Automatically via Case Assignment Rules
- C. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- D. Manually by users commenting ''Escalate''
Answer: A,C
NEW QUESTION # 72
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- B. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
- C. Create a single digital experience for B2C customers, B2B customers, and employees.
- D. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
Answer: C
NEW QUESTION # 73
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Build Your Own
- B. Customer Account Portal
- C. Partner Central
- D. Help Center
Answer: C
Explanation:
Partner Central is a template that is designed for creating a site that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co-selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 74
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. Compact Header Properties
- B. CMS Connect
- C. Developer Console
- D. Rich Content Editor
Answer: B
NEW QUESTION # 75
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
- A. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
- B. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
- C. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
- D. Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region.
Answer: D
Explanation:
This option allows UC to control the access to the partner application form and ensure that only qualified partners can apply. Token-based referral links are unique and expire after a certain time, which adds an extra layer of security. Creating an app for the internal team also allows UC to track the performance of the referral program and reward the existing partners accordingly1
NEW QUESTION # 76
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. Audience
- B. None
- C. Personal
- D. Default
- E. Visible
Answer: A,B,D
Explanation:
Three visibility options available in Experience Cloud are Audience, None, and Default. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of users who share common attributes, such as profile, location, or language. None is an option that allows you to hide a page or a component from all users. Default is an option that allows you to display a page or a component to all users who have access to the site.
NEW QUESTION # 77
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Community permission set license
- B. Financial Services Lightning template
- C. Insurance Agent Portal Lightning template
- D. Insurance agent permission set license
Answer: A,C
NEW QUESTION # 78
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
- A. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
- B. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
- C. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
- D. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
Answer: C
Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.
NEW QUESTION # 79
Which three permissions are included for a delegated administrator?
Choose 3 answers
- A. Generate new passwords for external users.
- B. Add external users to multiple accounts.
- C. Manage permissions sets for external users on their account.
- D. Manage object access for external users.
- E. Create and edit external user records.
Answer: A,C,E
Explanation:
Three permissions that are included for a delegated administrator are A, D, and E. A delegated administrator is a user who has limited administrative privileges to perform certain user management tasks on behalf of an administrator. A delegated administrator can create and edit external user records, generate new passwords for external users, and manage permission sets for external users on their account. A delegated administrator cannot manage object access or add external users to multiple accounts.
NEW QUESTION # 80
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
- A. OWD and Apex Sharing
- B. Sharing Set
- C. Case co-ownership using Super User access
- D. Sharing Map and custom permission set
Answer: B
NEW QUESTION # 81
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
- A. Commerce Portal
- B. Channel Account
- C. Customer Community Plus
- D. External Apps
Answer: C,D
Explanation:
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutions and custom case management.
NEW QUESTION # 82
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- B. Save the flow with the "System Context Without Sharing-Access All Data" option.
- C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- D. Assign a single screen to multi-step flow and give the guest user access via page layout.
Answer: D
NEW QUESTION # 83
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- B. Save the flow with the "System Context Without Sharing-Access All Data" option.
- C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- D. Assign a single screen to multi-step flow and give the guest user access via page layout.
Answer: D
NEW QUESTION # 84
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