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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Check to see if a data store file was created with yesterday's date.
B) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
C) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
D) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
E) Restore the database backup from yesterday.

2. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) Linux Shadow files
B) High Availability LDAP
C) Active Directory
D) Enterprise Lightweight Directory Access Protocol (LDAP)

3. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the mid-tier processes on the primary dialer only.
B) Stop and start the LDAP service on the primary dialer only.
C) Stop and start the dialer processes on the primary and secondary dialers.
D) Stop and start the LDAP service on the primary and secondary dialers.

4. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The logger is not running.
B) The dccserver is not running.
C) The data pump is not running.
D) The HDSC system is not running.
E) The service monitor is not running.

5. A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
B) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
C) Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D) Log on to the dialer and run check_db and check_mts.
E) Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.

Solutions: