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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is a central role for an effective facilitator?

A) Identifies the most useful suggestions from the group
B) Creates and sustains a participatory environment
C) Encourages the group to focus on outcomes
D) Guides the discussion to avoid conflict among participants

2. Which is a critical characteristic of effective feedback?

A) Comprehensive
B) Transparent
C) Empathetic
D) Timely

3. What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?

A) Work closely with community organizations to bring care to where people are.
B) Engage the communities they serve in understanding the bias they believe exists.
C) Ensure an understanding of the social determinants of health that influence a patient ' s life.
D) Provide comprehensive diversity and inclusion training for all staff.

4. Which are the MOST utilized data sources for evaluating service?

A) Post-visit phone call feedback
B) Patient (or family) complaints and patient satisfaction data
C) Compliment data and focus groups
D) Service recovery logs and community advisory committees

5. Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?

A) Understand the impact on staff.
B) Create the desire to participate and support the change.
C) Create awareness of the need for change.
D) Provide knowledge of how to change.

Solutions: