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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two configurations are required when creating a new action map?
(Choose two)
Response:

A) Engagement window size
B) Target segment
C) Language pack
D) Engagement action type

2. Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A) Routing method comparison
B) Uplift score for selected KPIs
C) Queue size forecast
D) Cost per conversation

3. Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

A) Data Actions Integrations
B) Messenger Admin Tool
C) Architect Flow Designer
D) Admin > Messenger in Genesys Cloud

4. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) The interactions are routed using the predefined fallback routing method.
B) The interactions are routed using the Standard ACD method.
C) Bullseye routing method is used as the default routing method in this scenario.
D) The interaction is automatically rejected and returned to the customer.

5. What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A) Longitudinal performance tracking
B) Agent clustering model
C) Random agent group exclusion
D) A/B testing model

Solutions: