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EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 : ITSM18F Exam

ITSM18F actual test
  • Exam Code: ITSM18F
  • Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
  • Updated: Jul 19, 2026
  • Q & A: 0 Questions and Answers
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EXIN ITSM18F Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management System (SMS)- Service Management System Requirements
  • 1. Purpose and structure of the SMS
  • 2. Planning and support of the SMS
  • 3. Service management policies and objectives
  • 4. Leadership and governance
  • 5. Continual improvement
Topic 2: Introduction to IT Service Management- Fundamentals of IT Service Management
  • 1. Value creation through services
  • 2. Purpose and benefits of IT service management
  • 3. Key concepts and terminology
Topic 3: Operation of the Service Management System- Service Management Processes
  • 1. Relationship and supplier management
  • 2. Configuration management
  • 3. Problem management
  • 4. Change management
  • 5. Monitoring, measurement, analysis and evaluation
  • 6. Incident and service request management
  • 7. Service continuity and availability management
  • 8. Budgeting and accounting for services
  • 9. Service portfolio management
  • 10. Information security management
  • 11. Release and deployment management
  • 12. Capacity and demand management
  • 13. Service level management

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