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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 : ITSM18FB Exam

ITSM18FB actual test
  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Updated: Aug 20, 2026
  • Q & A: 0 Questions and Answers
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EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
Topic 1: Continuous Improvement- Continual service improvement (CSI) principles
- Monitoring and measurement of IT services
Topic 2: Planning and Implementing SMS- Planning a service management system
- Implementing and improving ITSM processes
Topic 3: ISO/IEC 20000:2018 Standard Overview- Structure and purpose of ISO/IEC 20000
- Requirements for service management system (SMS)
Topic 4: Service Management System (SMS) Processes- Relationship and supplier management
  • 1. Business relationship management
    • 2. Supplier management
      - Service delivery processes
      • 1. Availability and capacity management
        • 2. Service level management
          Topic 5: IT Service Management Principles- Service lifecycle concepts
          - Value creation through IT services
          - Overview of IT service management concepts

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