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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which feature is used to share a document of size 1 GB size through chat?

A) Add web links
B) Drag and Drop
C) Attach Button
D) Workspace sharable link

2. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

3. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Rename the user account.
B) Set the user to Inactive for 30 days, then delete the user account.
C) Create a role for former users and add the user to that role.
D) Reset the user's password.

4. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Availability
B) Calling
C) Outbound
D) SIP Access Control

5. Where can you find people in your organization and add external contacts to the organization?

A) Activity
B) Documents
C) Directory
D) Location

Solutions: