EXIN ITIL Foundation (V4) : ITIL Exam

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A) Change enablement
B) Incident management
C) Service desk
D) Service request management

2. Which of these activities is carried out as part of 'problem management'?

A) Escalating incidents to a support team for resolution
B) Diagnosing and resolving incidents
C) Creating incident records
D) Trend analysis of incident records

3. Why should service desk staff detect recurring issues?

A) To escalate incidents to the correct support team
B) To engage the correct change authority
C) To ensure effective handling of service requests
D) To help identify problems

4. What term is used to describe the functionality of a service?

A) Outcome
B) Utility
C) Warranty
D) Output

5. Which principle concentrates on service consumers?

A) Start where you are
B) Keep it simple
C) Focus on value
D) Optimize and automate

Solutions: