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Microsoft Lync 2013 Depth Support Engineer : 74-338 Exam

74-338 actual test
  • Exam Code: 74-338
  • Exam Name: Lync 2013 Depth Support Engineer Exam
  • Updated: Aug 22, 2026
  • Q & A: 114 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Topic 1: Monitoring, Troubleshooting, and Support- Monitoring tools and logs
  • 1. Centralized Logging Service (CLS)
    • 2. Monitoring reports and dashboards
      - Issue diagnosis and resolution
      • 1. Connectivity and federation issues
        • 2. Call quality troubleshooting
          Topic 2: Client and User Experience Management- Client deployment and configuration
          • 1. Mobile and remote access configuration
            • 2. Lync client policies
              - User provisioning and policies
              • 1. Conferencing policies
                • 2. User enablement in Lync
                  Topic 3: Lync Server 2013 Architecture and Infrastructure- Core server roles and topology design
                  • 1. Front End pool architecture
                    • 2. Edge server and external connectivity
                      - Integration with Active Directory and DNS
                      • 1. Domain and forest requirements
                        • 2. Service location and records configuration
                          Topic 4: Voice and Enterprise Communication Services- Telephony integration
                          • 1. Gateway configuration and routing
                            • 2. SIP trunking
                              - Enterprise Voice configuration
                              • 1. PSTN connectivity
                                • 2. Dial plans and normalization rules

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  1. You support Microsoft Lync Server 2013 servers in your customer's network. The network includes two branches connected with a 10Mbps network circuit. The circuit has 2 Mbps of dedicated bandwidth for Lync voice traffic. RT Audio WB codec with 50 simultaneous calls is used.
                                  Users report that calls between the branches are being dropped, and voice quality is degraded. You need to calculate a bandwidth for the RT Audio WB codec. What minimum required dedicated bandwidth should you allocate?

                                  A) 3.5 Mbps
                                  B) 3 Mbps
                                  C) 34 Mbps
                                  D) 2.5 Mbps


                                  2. You deploy a Microsoft Lync Server 2013 Enterprise Pool that is configured with Enterprise Voice and Dial-in Conferencing. All client computers run Windows 7 or Windows 8, and all use Lync 2013. Users report that they are unable to share Microsoft PowerPoint presentations with users who are using certain mobile devices. They also report that they are unable to scroll through a PowerPoint presentation independent of the presentation itself. You need to ensure that while they are in conferences, users are able to share PowerPoint presentations with users who are using mobile devices. You also need to ensure that users are able to scroll through PowerPoint presentations. What should you do?

                                  A) Install an Office Web Apps Server on a server and configure Lync Server 2013 to communicate with Office Web Apps.
                                  B) Install an Office Web Apps Server on a server that is running Office 2013 and configure Lync Server 2013 to communicate with Office Web Apps.
                                  C) Install Office 2013 for all users and instruct them to use PowerPoint 2013.
                                  D) Configure a new conferencing policy and enable the AllowMultiView.


                                  3. DRAG DROP You support a customer who has an existing Microsoft Exchange 2010 with Microsoft Lync Server 2010 environment. Outlook Web Access displays presence from Lync 2010. The customer recently implemented Microsoft Lync Server 2013 and migrated all users to the new environment. The customer reports that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server or servers? (To answer, drag the appropriate cmdlet or cmdlets to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)


                                  4. Your customer recently installed Microsoft Lync Server 2013 in his company network and he is migrating users from Office Communications Server (OCS) 2007 R2. Some users who have been moved to Lync server but still have the OCS client installed report that they receive the following error when trying to connect: "Microsoft Office Communicator 2007 R2 is not a version that can be used to sign in to the server. Please contact your system administrator to get the required version." You need to ensure that Microsoft Office Communicator 2007 R2 clients can connect to the Lync server. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

                                  A) Enter a new registry entry on the client computers: HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator Name: DisableServerCheck Type: DWORD Value: 1 (00000001)
                                  B) Run the Set-CsClientVersionConfiguration -Enabled $false cmdlet.
                                  C) Run the Get-CsClientVersionPolicyRule | Where-Object {$_.UserAgent -eq "CPE"} | Set- CsClientVersionPolicyRule -MajorVersion 0 -MinorVersion 0 - BuildNumber 0 -Action Allow cmdlet.
                                  D) Install the latest Microsoft Office Communicator 2007 R2 update.


                                  5. You support a customer whose network environment that includes Microsoft Lync Server 2013 Standard Edition. A user uploads an inappropriate photo to his Lync profile. Your customer wants to remove the ability for users to display any photo in their Lync profile until the company can put a profile image policy in place. You need to remove the ability for users to display profile photos within Lync. Which cmdlet should you run?

                                  A) Get-CsClient Policy | Set-CsClient Policy -ExcludedContactFolders "Contacts"
                                  B) Set-CsClientPolicy -Identity Global -EnableAppearOffline $true
                                  C) Set-CsClientPolicy -Identity Global -DisplayPhotoNoPhoto
                                  D) Set-CsUserServicesPolicy -Identity Global -UcsAllowed $true


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: Only visible for members
                                  Question # 4
                                  Answer: B,D
                                  Question # 5
                                  Answer: C

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