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| Section | Objectives |
|---|---|
| Topic 1: Tools & Technology Support | - Service Desk Platforms
|
| Topic 2: Continual Service Improvement | - Improvement Methods
|
| Topic 3: Service Desk Operations | - Operational Processes
|
| Topic 4: Service Desk Concepts & Role | - Fundamentals of Service Desk Function
|
| Topic 5: Customer Service & Communication | - Professional Interaction Skills
|
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