ServiceNow Certified Implementation Specialist - Customer Service Management : CIS-CSM Exam

Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

• Business Cases / Use Cases
• Architecture and Security
• Proven Practices for Implementation
• Baseline Application Functionality

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

• Customer Service Management Fundamentals
• ServiceNow Platform Implementation
• Get Started with Now Create
• Customer Service Management Implementation
• ServiceNow Fundamentals
• CMDB Fundamentals

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• Key Performance Indicators and Benchmarks
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• Value proposition

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ServiceNow CIS-CSM Exam Syllabus Topics: