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HP Selling HP PS Lifecycle Services 2023 : HP2-I47 Exam
About HP Selling HP PS Lifecycle Services 2023 : HP2-I47 Exam
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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits |
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Consultative sales approach - Identifying customer business and IT challenges |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership - Building service proposals and pricing models |
| Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Compliance, security, and sustainability aspects - Comparison with alternative solutions |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question #1
Match the HP Deployment Service with the service it provides.
Correct Answer:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
Question #2
An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
- A. Hardware Support Onsite
- B. Defective Media Retention
- C. Custom System Setting Services
- D. Proactive Insights
Correct Answer: C 🗳️
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Question #3
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- D. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
Correct Answer: C 🗳️
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Question #4
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Set Up Services
- B. HP Optimize Services
- C. HP Collaborate Services
- D. HP Renew Services
Correct Answer: D 🗳️
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